Returns

We accept returns on all orders, except those discounted by 30% or more. Please note that items purchased during the Friends and Family Sale or Holiday/Black Friday Sale/NY50 are not eligible for refunds.

• Returns must be initiated within 10 days of delivery (the date your order arrives) for a refund.
• Returns on full-price items* are eligible for store credit only if initiated up to 30 days from the date of purchase.

Exchanges

Exchanges must be initiated within 30 days from the date of purchase.

Instant Exchange Option

We offer an “Instant Exchange” through our return portal:

• Exchanges are processed immediately with an authorization hold on your credit card
• Items being exchanged must be shipped back within 14 days of the exchange being initiated. If not returned within this time, your card will be charged for the full amount of the new item.
• Handling fee for exchanges: $5

Return & Exchange Conditions

• Items must be returned in their original condition as shipped to qualify for a refund, store credit, or exchange.
• Items not meeting these criteria will be returned to the sender.
• A $7 shipping/restocking fee applies to all returns unless the merchandise is defective.